Our cancellation policies vary according to the specifics of each tour, and are as follows:
Hudson Valley Craft Brewery Tour
Empire State Trail Service
Tour des Vins de New Jersey
Riders must pay in full to reserve tour. Payment is fully refundable if cancelled more than 10 days in advance. After this, you will only receive a 50% refund if you cancel. Cancellations within 3 days of the day-ride (for example, 5 p.m. Wednesday is the deadline for a tour that runs on Saturday) are non-refundable. If inclement weather is forecasted for the day of the ride (inclement weather is defined as the forecasted certainty of sustained, soaking rain and/or high-speed winds…NOT scattered, passing or intermittent showers) you will be given the option of a full refund or the opportunity to ride on another available date.
Private Day Tours
Reservations for private tours are secured with a non-refundable deposit. You have until 5 p.m., three days before the tour to pay any remaining balance. (For example 5 p.m. on Wednesday is the cutoff for a tour that begins on a Saturday). If you want to back out of the tour for any reason – including weather – you do not have to pay the balance when it is due and you will only lose your deposit. If you decide to do the tour, you must pay the balance by this time to keep your reservation, and your payment becomes non-refundable. Tours will run rain or shine.
Harlem Valley Rail Ride & Festival
The registration and fee for this ride are non-refundable. Tour will run rain or shine.
New York City Sightseeing Bike Tours
A $50 non-refundable deposit is required to reserve a date and a particular tour itinerary. The balance of payment will be due 48 hours before the tour start and is non-refundable once you are within 48 hours of the tour start.
Overnight Bike Tours
Custom private tours such as overnight Hudson Valley or Long Island tours, New Jersey End-to-End, P’Tit Train Du Nord, large group rides, corporate events or other tour packages that go through a proposal process will have a specific cancellation policy explained within the proposal we submit to you.